Returns & Cancellation Policy

Order Cancellations & Amendments

Before Dispatch

Customers have the right to cancel or amend their order before it has been dispatched. To request a cancellation or amendment, please contact us as soon as possible at [your contact information]. We will make every effort to accommodate your request; however, once an order is processed for shipping, changes may no longer be possible.

After Dispatch

If your order has already been dispatched, it cannot be canceled. However, you may return the item(s) under our Returns Policy.

Returns & Refunds

Eligibility for Returns

We accept returns within 48 hours after purchase. To be eligible for a return, the item must be:

• Unused, in its original condition, and in its original packaging.

• Accompanied by proof of purchase (receipt or order confirmation).

Non-Returnable Items

The following items are non-returnable:

• Custom or personalized products.

• Items that have been used, damaged, or altered after delivery.

Return Process

1. Contact us at [your contact information] to initiate a return.

2. Once approved, you will receive instructions on how and where to send your return.

3. The customer is responsible for return shipping costs unless the return is due to an error on our part.

Refunds

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

• If approved, refunds will be processed to the original payment method within [X] business days.

Exchanges

We only replace items if they are defective or damaged. If you need an exchange, please contact us.

For any questions or concerns, please reach out to us at [your contact information].